For example: ordered 7L of oil and only 6L of oil arrived.

If you received an incomplete shipment, fill out a COMPLAINT.

Enter all the order details, including your contacts. Attach photo documentation of the incomplete contents of the shipment to the complaint form.

After receiving the complaint, we will inspect it in our warehouse. The packaging process is completely recorded by cameras. We will contact you. If there was indeed an error on our part, we will resend the missing items to you as soon as possible.

For example: ordered oil filter Mopar 05281090AB, but Mopar 04884899AC arrived.

If a product does not match the order, fill out a COMPLAINT. Enter all order details, including your contacts. Attach photo documentation of the exchanged product to the complaint form.

After receiving the complaint, we will inspect our warehouse and contact you. The packaging process is completely under camera recording. If there really was an error on our part, we will deliver the missing item(s) to you as soon as possible and the courier will pick up the exchanged product.

For example: after unpacking the package, one of the products is damaged.

If the carrier delivered a shipment to you that showed no signs of damage and yet there is a damaged part inside, fill out a COMPLAINT. Enter all order details, including your contacts.

Attach a photo of the damaged product(s) to the complaint form. After receiving the complaint, we will contact you as soon as possible and resolve the situation to your satisfaction.

If you decide to return the goods to us within 14 days of purchase, fill out the RETURN OF GOODS. After correctly filling out the form, send the goods to the warehouse address:
USpartshop.eu
S. K. Neumanna 555/14, 250 01 Brandýs nad Labem 
Czech republic

Pack the products in such a way as to prevent damage or deterioration.

You can send the shipment by any shipping service that delivers the shipment to our warehouse. If the shipment is redirected to a distribution point or collection box, it is not possible to process the return of the goods. Do not send the shipment on delivery. The customer pays for the return of the goods.